Revolutionizing the waste management industry through digital transformation
Action Carting, a leader in New York’s waste management industry, started with two trucks and a vision to innovate. Despite an industry slow to embrace technology, they aimed to raise the bar. Partnering with Majestyk, they embarked on a digital transformation journey. Together, we developed a streamlined customer-facing app and a forward-thinking product roadmap, paving the way for AR and BI-driven innovation.
Outcomes
Streamlined Billing and Payments
By replacing manual workflows with a user-friendly online billing system, we simplified the customer payment process and decreased administrative strain, saving time and reducing friction.
Increased Operational Efficiency
Automated push notifications and a transparent scheduling system reduced confusion, minimized customer service inquiries, and improved service reliability — allowing the team to focus on growth rather than troubleshooting.
Foundation for Future Innovation
With a data-driven roadmap that included features like AR and BI tools, we set the stage for Action Carting to evolve beyond immediate needs, positioning them as leaders in waste management innovation.
Laying the Groundwork for Innovation
We developed a user-friendly customer-facing app that simplified account management, billing, and customer service. This automated solution reduced friction, saved time, and improved the overall experience for both users and the client’s team. Our approach focused on immediate needs without losing sight of what’s next. By addressing today’s pain points, we opened the door for Action Carting to explore bold, creative tech investments that will keep them ahead in their industry.
Redefining the Customer Experience
Action Carting initially wanted a digital solution to attract new customers, but our discovery process revealed a more significant opportunity: empowering their existing customer base. We improved retention, satisfaction, and efficiency by designing an experience that provided current customers with account control while offering new users essential access. This dual-purpose solution addressed core pain points while building a foundation for growth.
Smart Notifications for Seamless Service
Transparency into pickup schedules was a top priority for Action's customers. In response, we developed a user-friendly scheduling system outlining pickup details, including changes and service interruptions. Automated push notifications ensure customers stay informed in real-time, eliminating guesswork and enhancing overall service reliability.
Streamlining Billing and Payments
Action's manual billing processes created unnecessary friction for its customers. We transformed this with an intuitive online billing and account management system. By modernizing their payment workflow, we elevated the customer experience and reduced administrative strain, enabling smoother operations and faster transactions.
Revolutionize, Don’t Just Modernize
For industries traditionally slow to adopt digital solutions, our approach to Action Carting’s transformation proved that the right technology can lead to measurable change. Whether it’s eliminating barriers with innovative features or leveraging automation to enhance productivity, we’ll help you rethink what’s possible for your business.
