SONY

A social hangout platform that allows tweens to express their vibe

2B
By 2025, Gen Alpha will be the largest generation in history.
100%
Alphas are the first to come of age alongside advanced technologies.
13%
Gen Alpha makes up 13% of the global population.

Authentic connections for the next generation

Sony wanted to create a safe, authentic space for young users to build connections online while respecting their unique behaviors and expectations. Our solution focused on developing a platform that balances fun and safety — prioritizing privacy controls and user safety features while delivering a genuine experience. From the app's playful aesthetics to intuitive design, we ensured every detail resonated with this generation's distinct needs and values.

Phone with stickers exploding from itPhone with stickers exploding from it
Wall of lockersLocker decorating tabs: stickers, wallpapers and brushes
“Authentic storytelling” is “emotive storytelling.” It’s not about showing your most unfiltered self, it’s about displaying your inner entertainer authentically.
Radhiika, Gen Z Trendsetter

ENGAGEMENT

Fueling engagement through gamification

We explored gamification mechanisms within the app, focusing on two key elements: urgency and progress. We introduced features like countdown timers, streaks, and limited-edition collectibles — tools designed to motivate users to take immediate action and keep returning daily.

Additionally, we focused on progress-driven features, such as point systems, levels, and progress bars, which provided users with a clear sense of achievement. These mechanisms made the experience more interactive and encouraged users to continue using the app, creating a memorable, rewarding journey each time they logged in.

Daily free gift prompt
List of achievements and badges
Competitor icons
Parent verification phone flow

EXPLORING POSSIBILITIES

Exploring features and balancing social, creative, and safety

With a broad vision but no predefined feature set, we embarked on an iterative and collaborative process to explore potential product features and functionalities. Our approach centered around the three core pillars of the app: social interaction, creation as play, and safety. We brainstormed and developed numerous concepts, rigorously testing each idea to ensure it met the needs of the target demographic while balancing these essential elements.

Social, creativity and safety graphics
List of features3 locker and sticker themes
Design studio workshop processWorkshop photo collageProduct design and development timeline

RAPID ITERATION

Accelerating design through rapid iteration and feedback

We employed a rapid iteration process during the workshop to accelerate design development. Our team generated multiple low-fidelity wireframes, each focusing on specific aspects of the product. These sessions were crucial for quickly visualizing concepts and user flows, allowing us to make swift decisions and refine our approach. Through continuous critique and iterative feedback, we clarified the product vision. This agile process ensured that we aligned with the project's goals while adapting to new insights and requirements.

Collage of wireframes

LOOKING AHEAD

Next steps and future collaborations

In a landscape where traditional social media often falls short of fostering genuine connections, there is a clear demand for a platform that prioritizes authentic relationships. Social Hangouts stands poised to meet this need, offering tweens a safe and engaging space to build meaningful friendships based on real interactions.

The Sony team continues exploring innovative strategies to engage their emerging demographic. Our collaborative efforts have paved the way for ongoing experiments, including the exciting concepts we’ve developed together. We aim to build on this foundation, validating and refining these ideas as Sony moves closer to bringing their vision to market. 

Sony logo

NEXT CASE STUDY

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